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Crucial role of AI in enhancing Inclusion
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AI is, undoubtedly, an exciting & dynamic technology
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Whether it's the fusion of science & engineering, combining & connecting modalities such as translating text to images, or training neural networks to mirror biological neurons, AI could be a force for good.
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However, in it's current form, AI is far from the holy grail that it's often marketed as and its reliance on small, general, data sets may limit its capabilities especially when it comes to products & services built for diverse local as well as global audiences and consumers
The Bias Problem
Bias in AI is not just a tech problem;
it is OUR problem
How could this have happened?
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Questions remain as to how the water dispenser featured above, passed QA never mind user testers?
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Technically, it's likely that this happened because the infrared sensor was not designed to effectively detect darker skin - similar shortfalls have also been observed in medical devices.
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Critics argue that this issue underscores the pervasive diversity problem within the tech industry especially where AI tools are built by third parties and then integrated into their clients' supply chains.
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This is why AI isn't solely a tech problem; this is a problem that should concern all of us given that many of us serve & work with global & diverse customers and colleagues.
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Organisations therefore need to embed diversity & inclusion in their supply chains too because D&I is far more than having groups from marginalised demographics working in HR or IT while other departments remain homogeneous.
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Only when we address this misalignment will we mitigate situations like the one outlined here.While some earlier biases and other concerns may have been rectified, inclusive AI is not a one and done exercise; it requires ongoing training and monitoring and this means systemic change remains challenging.
The Solution?
AI-Powered Workplace Simulation Agents
to help scale-up your 'Global & Inclusive Leadership' training efforts.
Stages towards Inclusive Leadership using AI
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Coming up with solutions for mitigating AI biases and other problematic remain ongoing challenges however, we believe a good place to start would be scaling up 'Inclusive Leadership' training simply because:
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Leadership behaviour, actions, and in-actions significantly shape office culture with employees drawing cues from above.
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In addition, with fast changing demographics and changes in societal attitudes in many countries, customers and employees are demanding that these changes also be reflected in workplaces.
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Organisations and brands that fail to prioritise diversity are missing out on opportunities in new markets and access to global talent.
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STAGE 1
EQ+CQ=DQ
Fostering diverse perspectives and expertise in the development, training, and application of LLMs and other AI models ensures AI tools used are ethical, fair, inclusive and aligned with the values and needs of different stakeholders, cultural contexts, and the environment.
We recommend the following three stages:
THE EQ + CQ = DQ
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Using the EQ+CQ=DQ framework, our goal is to assist leaders and organisations in fostering more inclusive, diverse, and equitable workplaces by enhancing Cultural Intelligence (CQ) and Emotional Intelligence (EQ).
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We guide leaders in managing diverse teams, fostering strong cross-cultural relationships, and improving organisational culture through empathy, respect, and collaboration.
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This is the vital foundation to not just building 'Inclusive Leadership' but Inclusive AI too, by ensuring leaders are able to recognise those not represented in the room or in the datasets they use to train their AI systems.
Why we start with the EQ+CQ=DQ framework
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While for some, AI emerges as a transformative force across many industries, functions & departments, to others, AI is perceived as a threat.
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As such, it is important that leaders lead the way both in terms of innovation as well as, in educating and re-assuring team members who may be concerned about their future roles and doing so, using inclusive language, tone and action(s).
STAGE 2
Data Development and Machine Learning Framework
Diverse domain experts working closely with your AI developers/procurement departments to build/purchase AI systems, which subject to some baseline constraints, align to your organisational values.
Click PLAY to watch our video
on the Data Development & ML stages
STAGE 3
Inclusive AI Agents
Digital companions to complement your Leadership Development and Inclusion training programmes.
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The AI tools (incl. AI Agents) enable global companies to provide round the clock DE&I support/guidelines to recruiting managers, leaders, and value chains with the aim of reducing bias, promoting diversity, and enabling EQ & CQ led inclusive decision-making throughout their organisation - both local & global.
Click HERE to learn more about each of our Inclusive AI Agents
Join us in exploring the crucial role of AI in enhancing diversity across locations & industries!
If you'd like to learn more about 'Inclusive Leadership in the era of AI, then please reach out to me on LinkedIn or by email. You can also learn more About Me
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