Today’s workplaces are multi-generational. For some, certain emotions are considered inappropriate in professional settings. While others believe that belonging requires the freedom to bring one’s authentic self to work.

In a world where technology is advancing faster than regulation, where trust in institutions is fragile at best or at all-time lows at worst, where workforces are more diverse than ever before, one quality is proving to be the real differentiator in leadership: Emotional Intelligence (EQ).